Employment:
- Prior to 1970 I taught project head start and high school set design. I also did substitute teaching of art: all grades.
- 1971 to 1979 Assistant Service Manager at Franklin Cadillac. Responsibilities: personnel, scheduling work, customer relations, warranty claims, hiring.
- 1979 to 1982 Assistant to the Vice President of services at Bobcat Enterprises. Responsibilities: service and rental departments personnel, scheduling work, customer relations, billing, warranty claims, rental scheduling, transport scheduling.
- 1982 to 1984 started consulting company: J & P Fisher Enterprises, LLC. Consulted companies in the aftermarket area of their business, service - parts - rental. Lift truck dealers, Bobcat dealers, aerial equipment dealers.
- 1984 to 1988 while consulting at Miami Industrial Trucks I was asked to join the company as service manager. A year later was promoted to Vice President, as Vice President of services I was in charge of the profitable operation of the service department.
- 1988 to 1992 returned to my consulting company: J & P Fisher Enterprises, LLC. Consulted with numerous companies in the aftermarket area of their business.
- 1992 to 1995 - In June of 1992 I returned to Miami Industrial Trucks at the request of the president to turn the service department around again, and train new supervisors.
- Since 1996, I have been evaluating dealership operations and helping with systems and procedures.
- I have conducted seminars on how to operate a profitable service department.
- J & P Fisher Enterprises, LLC President 1987 -
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To mention a few of the countries other than the United States where I have conducted consulting and seminars: Brazil, Chile, five cities in Mexico, Argentina, and Uruguay. In these seminars the other countries in Latin America and South America have traveled to attend the one nearest to their country. People attending these seminars have come from as far away as Japan and as close as Cincinnati - plus all 48 of the contiguous United States. I have conducted seminars on how to operate a profitable rental department in many of these same countries also. I have conducted "level one" seminars for MCFA to train owners and general managers of lift truck dealerships for the last seven years.
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Professional Qualifications:
- Teaching
- 27 years of successful experience in management
- Management and coordination of personnel and equipment
- Customer contact/relations
- Development of personnel
- Budget management/business plans
- Problem solving
- Training staff
- Wrote and delivered seminars
- Wrote polices and procedures
- Developed management systems
- Managed very profitable service departments
- Negotiated and administered union contracts
- Recruited - hired - trained personnel
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